Health plan results

Case Study

Opioid Stewardship

Nationwide program addressing polypharmacy & medication safety

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Case Study

Depression & Schizophrenia

Using connected care to better support individuals with mental illness

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Case Study

Parkinson's Disease

Using digital tools to help manage complex medication regimens

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Transforming the care experience

We work with health plans to connect people at home to a personalized medication delivery and adherence monitoring program. Our virtual and in-person services feature connected digital health tools, along with local and telehealth pharmacists trained in monitoring, adherence, data-based insights & care team coordination. Members and loved ones appreciate convenience, autonomy and peace of mind, while optimizing med therapies improves health outcomes and decreases total cost of care.

We are pleased to have Custom Health as our newest partner. The company's commitment to keeping patients at home with services designed to improve our members' experience and health outcomes will serve those who are managing chronic diseases with complex medication regimens.

Dr. Chris Esguerra, Chief Medical Officer, Health Plan of San Mateo

We go beyond adherence to connect care:
Medication Therapy Management

Pharmacists evaluate a patient’s health literacy, medication regimen and identify therapy gaps and medications that may be suboptimal or causing adverse drug reactions.

Chronic Care Management

Care coordination outside a regular office visit for patients with chronic conditions; a critical component of primary care that contributes to better outcomes and higher satisfaction for patients.

Remote Patient Monitoring

Bluetooth-enabled medical devices and technology to share physiologic health data from patients allowing real time monitoring by clinicians. Common data that can be collected include weight, blood pressure, blood sugar, blood oxygen levels and heart rate.

Population Health

Collaboration with patients, caregivers and providers, to keep health-plan members out of hospitals, emergency rooms and long-term care facilities.

Transitional Care Management

Managing the care of patients between different health care practitioners, health care settings (i.e. hospital) and home.

Mental Health Management

Active engagement and monitoring with personalized care to support patients with mental illness. Real-time data provides information to the patient's circle of care and enables collaborative care.

Remote monitoring in-home medication as it is dispensed

We go beyond adherence
to connected care

  • Real-time monitoring in-home medication as it is dispensed, ask personalized questions, and set reminders for patients
  • Review data gathered by Bluetooth-enabled blood pressure cuffs, scales and other monitoring devices to track patient progress in real time
  • Conduct virtual visits via the dispenser’s user-friendly built-in camera
Custom Health leading edge digital health tools

Custom Health removes barriers to digital health, makes personalized care scalable, and enables high-quality care at a lower overall cost

High capacity — We own and operate automated central-fill hubs
Personalized care — Our community pharmacy network delivers locally
At home — Our digital health solutions are simple to use and can change lives Our clinical pharmacy team monitors, analyzes and acts on real-time data

Actionable insights, customizing's what we do

Quality, personalized patient care delivered by a team of remote pharmacy experts in medication management, analyzing patient data, and turning a bunch of measures and numbers into actionable insights, customizing care, that’s what we do and here’s how we do it:

  • Parkinson’s Disease
  • Depression & Schizophrenia
  • Developmental Disabilities & Disabled
  • Diabetes
  • Rheumatoid Arthritis
  • Tumour
  • Transplant
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Medication is lifesaving. But half the people on five meds or more don’t take them as directed.

Medication errors add to healthcare costs at an estimated $528US billion annually.

Medication non-adherence, or not taking medications as prescribed, costs the healthcare system, and it can harm individuals, not to mention worry loved ones. Tracking it is just the beginning of tackling the problem of suboptimal medication management.

Custom Health ensures the right medication is taken at the right time, then goes beyond adherence to make sure medications are doing what they should. With real-time monitoring and medication management, our pharmacist-driven team is committed to taking the guesswork out of medication management.