Terms and Conditions

When you Sign Up, you are agreeing to a Custom Health service. You are not purchasing a spencer device, that device always remains the property of Custom Health. Our coordinators will share information about our services, and we'll introduce you to a specially trained pharmacist for a personalized consult to discuss your health & medication needs. We are all here to help and to answer questions!

Getting Started

A specially trained pharmacist will speak with you about your medications, and schedule a day to deliver your spencer. If your current pharmacy is not part of our Custom Health program, you are giving consent to transfer your prescriptions to a new pharmacy so that you can get started with spencer.

This Agreement begins when you put your first medication refill into spencer, and automatically renews until you stop using spencer.

We’re Always Here to Help

Call us (toll-free) 1-866-278-3955 (ext. 1) or email

We will help with your spencer, and pull in your pharmacy when needed. If your spencer isn’t working, we will get it fixed or replaced.

Done with spencer?

Not a problem. You may stop using spencer (and terminate this Agreement) at any time, just let us know by calling (toll free) 1-866-278-3955 or emailing We will make sure to refund any pre-paid services that were not used. And if you stop paying for our service, you understand that you can no longer use spencer and agree for it to be retrieved.

We just ask that you keep spencer in good working condition, and agree to allow us or our pharmacy partner to retrieve it as soon as possible, and understand that you may be billed for the cost to repair or replace if necessary.  

Should we wish to cancel these services, we will give you 30 days’ notice.

How to Contact Us

If you have any questions about this Agreement or our services, please contact us at