Your privacy matters to us. Below you’ll find a clear explanation of what information we collect, how we use it, how we protect it, and how you can access or manage your data at any time. In short — we protect your data, and you control it.
Effective: January 2026 — replaces November 2023 version
This Website Privacy Policy (“Policy”) explains how Custom Health (“Custom Health,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information. By using our websites or digital services, you acknowledge that you have read and understand this Policy.
Custom Health provides pharmacy services, technology-enabled medication management, connected health devices, clinical support, and related digital services. We are committed to protecting your privacy and handling personal information responsibly and in compliance with applicable privacy and data protection laws.
Quick Summary
| What we collect | Examples | How we use it |
|---|---|---|
| Personal information |
Name, email, contact details, account info |
Communicate with you and provide services. |
| Technical data |
IP address, browser/device type, cookies, analytics |
Website performance, security & experience |
| Usage data |
Pages viewed, behavior, preferences |
Improve product & personalize content |
You may request access or deletion of personal information at any time via privacy@customhealth.com.
This Privacy Policy applies to:
This Policy applies to personal information collected online and offline unless a separate privacy agreement or Notice of Privacy Practices (NOPP) applies. Where HIPAA applies to protected health information (PHI), the NOPP will govern that data.
If you enroll in pharmacy, clinical monitoring, or device-enabled programs, additional HIPAA-required consents and notices will apply.
a) Information you provide directly
We collect personal information you provide to us, such as name, contact information, messages, form submissions, company information, consent records, and survey responses.
b) Automatically collected information
Technical data such as IP address, browser type, device identifiers, referral URLs, pages viewed, and session duration may be collected when you use our services.
c) Cookies & tracking
We use cookies and analytics tools to support functionality, performance monitoring, and personalization. You may manage cookies in your browser settings; some features may not function without them.
For more details on cookie types, usage, and browser control options, please see our Cookies & Tracking Notice.
We may generally use Personal Information collected through the Site to provide access to the Website, comply with legal obligations, send you communications, and otherwise respond to your requests, comments, and questions, subject to applicable legal restrictions.
We may share personal information collected through the Site as follows, subject to applicable legal restrictions:
We do not share or sell personal information. If future activities are deemed “selling” or “sharing” under applicable law, we will update this Policy and provide opt-out options.
You may:
Additional rights may apply based on jurisdiction. See Section 12.
Personal information may be stored or processed in the United States or Canada. We conduct a privacy impact analysis to ensure use appropriate safeguards, including contractual protections and access controls, are in place prior to any data transfer.
We retain personal information collected through our website only for as long as necessary to fulfill the purposes described in this Policy.
The length of time we keep information depends on applicable legal requirements. When personal information is no longer needed, we take reasonable steps to delete it or de-identify it in accordance with our data management practices.
You may request deletion of certain personal information at any time by contacting privacy@customhealth.com.
We use administrative, technical, and physical measures to protect personal information. No system is completely secure; we encourage users to protect account credentials and devices.
This site is not intended for children under 13 (or under 18 without guardian oversight). If information is collected contrary to this requirement, we will delete it upon discovery.
We may update this Policy periodically. The Effective Date will reflect the latest version.
Unless otherwise noted, all changes are effective when posted. By continuing to access or use the Site following notice of such changes, you acknowledge such changes and agree to be bound by their terms and conditions.
Email: privacy@customhealth.com
Mailing addresses:
a) California (CCPA/CPRA)
California residents may request access to, correction of, or deletion of personal information, and may request details regarding data sharing practices. You will not be discriminated against for exercising privacy rights.
To submit a request, email privacy@customhealth.com. Verification may be required.
b) Canada (PIPEDA)
Canadian residents may request access, corrections, withdraw consent where applicable, or raise privacy concerns. Requests may be submitted to privacy@customhealth.com.
If unresolved, individuals may contact the Office of the Privacy Commissioner of Canada or applicable provincial authority.
